Many taxpayers receive identity verification notices from the IRS, and in most cases, the process is straightforward and can be resolved without much difficulty.
You have the following options to verify your identity:
If you already have an ID.Me account that you use to access your IRS or social security information, you may be able to complete the verification online through your account.
- Use the IRS Document Upload Tool
You can upload the documents yourself via the IRS portal: Document Upload Tool | Internal Revenue Service | Notices Form
Please note when they ask for the access code answer "no" and put in the notice/letter type 5477C
Alternatively, we can upload the documents on your behalf.
Please note additional fees apply.
Allow at least 30 days to process.
You can then check your status on IRS Where's My Refund or request that we pull your transcript.
- Call the IRS
Phone number: 1-267-941-1083
When calling the IRS please note that there could be long wait times. We recommend the best time to call is as close to 1PM Israel time as possible, when the lines first open.
When speaking with the IRS agent:
- Let them know you are calling in response to a Letter 5447C letter for tax year 202x.
- Provide the control number as it appears on the first page of the letter.
- Be prepared to answer any question they ask from the first 2 pages on both tax returns, including:
- complete address
- filing status (Head of Household /Married Filing Separately / Married Filing Joint/ Single)
- refund amount.
- If you are unsure of an answer you may ask the agent where it can be found on the return.
- Know the dates of birth for you and the children on the return
- Know your mother's maiden name
- If they ask about W-2 income, tell them since you live outside of the US your income isn’t reported on a W-2, but rather the equivalent form 106 instead.
They hopefully will not ask any more financial questions.
If your identity is successfully verified during the call, the IRS will typically inform you immediately. Your refund should then be released within approximately 6-9 weeks.
Documents Required in All Cases
Regardless of the verification method you choose, you will need:
- a copy of the 5477C letter you received
- the first 2 actual 1040 pages of your 202x and 202x tax returns
Additional Documents for ID.me or Document Upload Verification
If you are verifying online through ID.me or using the IRS Document Upload Tool, you will also need:
Two clear copies of acceptable identification, as listed in the IRS letter (for example passport and license).